Eykira

1. Introduction

EYKIRA INC. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Eykira, the EYKIRA Connect platform (the "Platform").

This policy is intended to operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable Ontario privacy laws.

2. Information We Collect

We may collect information you provide, information collected automatically, and information from third parties.

  • Account and profile information: name, email address, phone number, authentication identifiers, profile photo, biography, role, preferences, and account status.
  • Marketplace information: service listings, job posts, applications, categories, service areas, budgets, prices, availability, booking history, deliverables, addresses or location details you provide, and reviews.
  • Communications: messages, support requests, dispute notes, emails, notification records, and related metadata.
  • Payment and contract information: transaction records, payment status, payment-method metadata, contract details, payout requests, refunds, fees, chargebacks, and identifiers. Card information is processed by our payment processors.
  • Device and usage information: IP address, device identifiers, browser type, operating system, log data, pages viewed, features used, time spent, errors, cookies, and similar technologies.
  • Location, verification, and safety information: location data with your consent, fraud indicators, moderation decisions, identity or payout checks, and evidence submitted for disputes.
  • Third-party information: transaction confirmation from payment processors, information from identity-verification services, and information from social-media platforms if you choose to connect an account.

3. How We Use Information

We use personal information to operate the Platform, create and manage accounts, facilitate listings, bookings, payments, communication, reviews, notifications, and support. We also use it to verify identity, prevent fraud, enforce our Terms, improve Platform functionality and user experience, conduct analytics and research, meet legal obligations, and, with your consent where required, send marketing communications.

4. Basis for Processing

Under PIPEDA and applicable law, we collect, use, and disclose personal information with meaningful consent, except where permitted or required by law. Processing may also be necessary to provide requested services, meet legal obligations, protect our legitimate business interests without overriding your privacy rights, or prevent fraud and protect Platform users.

5. Information Sharing and Disclosure

We may share personal information with:

  • Other users: information needed to provide or receive a service, including profile, booking, service requirement, contract, review, and transaction details.
  • Service providers: payment processors, cloud hosting, email and communication services, analytics, security, and customer support providers that process information on our behalf.
  • Legal and safety recipients: courts, regulators, law enforcement, payment networks, or others where required by law or appropriate to protect rights, property, safety, prevent fraud, or resolve disputes.
  • Business transfers: advisors or successors in a merger, acquisition, financing, restructuring, or sale of assets.
  • Other parties with your consent: when you explicitly authorize the sharing.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to remember preferences and login status, analyze usage and performance, deliver relevant content or advertising where permitted, prevent fraud, and improve security. You can manage cookies through browser settings, although disabling them may affect Platform functionality.

7. Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit and at rest where appropriate, access controls, authentication requirements, security assessments, employee data-protection training, and incident-response procedures. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to provide the Platform, maintain an active account, comply with legal, tax, payment, and audit obligations, resolve disputes, prevent fraud, enforce agreements, and protect users. When information is no longer needed, we securely delete or anonymize it, subject to legal or legitimate retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information; withdraw consent for marketing or certain processing; request data portability where available; or complain to the Office of the Privacy Commissioner of Canada. We may need to verify your identity and may retain certain records where required or permitted by law.

To exercise these rights, contact us at privacy@eykira.com.

10. International Data Transfers

Your information may be stored or processed in Canada, the United States, or other countries where we or our service providers operate. When information is transferred outside Canada, we use appropriate safeguards, including contractual protections, and comply with applicable data-protection requirements.

11. Children's Privacy

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us immediately so we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the updated policy on the Platform and, for material changes, may notify registered users by email. The "Last updated" date above indicates when this policy was last revised.

13. Contact Information

Privacy Officer: Ajayi Segun Ebenezer

Email: privacy@eykira.com
Phone: +1 (416) 648-7484
Mailing address: [Registered Office Address], Ontario, Canada