Eykira

1. Acceptance of Terms

Welcome to Eykira, the EYKIRA Connect platform (the "Platform"), operated by EYKIRA INC. ("we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Platform.

These Terms are a legally binding agreement between you and EYKIRA INC., a corporation incorporated under the laws of Canada with its registered office in Ontario. If you use the Platform for a company, organization, or another person, you represent that you have authority to bind that party.

2. Description of Services and Marketplace Role

The Platform is an online marketplace that connects customers seeking services ("Customers") with independent service providers who offer services ("Providers"). We facilitate listings, search, bookings, scheduling, payment workflows, communication, reviews, ratings, and support; we do not provide the services ourselves.

Providers are independent contractors, not employees, agents, partners, or representatives of EYKIRA INC. We do not control, supervise, or direct how Providers perform their services, and we do not endorse, verify, or guarantee the quality, safety, legality, or outcome of a Provider's services.

3. Eligibility and Accounts

To use the Platform, you must be at least 18 years old or the age of majority in your jurisdiction, have the legal capacity to enter binding contracts, provide accurate and complete account information, and comply with applicable laws. You are responsible for keeping your account credentials confidential and for activity under your account.

You may not share, transfer, sell, or create an account using false information; impersonate another person; or evade a suspension. We may suspend or terminate an account for a violation of these Terms, fraud, safety concerns, legal compliance, payment risk, or another appropriate reason, with or without notice.

4. User Conduct

You agree not to:

  • Use the Platform for an illegal, unauthorized, fraudulent, misleading, unsafe, discriminatory, or exploitative purpose.
  • Harass, abuse, threaten, or discriminate against another user; post defamatory, obscene, infringing, explicit, or private content without permission; or submit false qualifications or fake reviews.
  • Interfere with the Platform or its servers, attempt unauthorized access, scrape data, reverse engineer the app, abuse APIs, or upload malware or spam.
  • Use the Platform to find a Customer or Provider and then transact, contract, or solicit payment outside the Platform to avoid fees, records, policies, or protections.

5. Provider Terms

Providers are responsible for accurate, complete service listings, including pricing, availability, descriptions, qualifications, and service limits. Providers must perform services professionally, competently, ethically, and in a timely manner; maintain all required licenses, certifications, permits, and insurance; and comply with applicable laws and industry standards.

Providers are solely responsible for their methods, tools, schedules, tax obligations, GST/HST, insurance, safety practices, and legal obligations. Repeated cancellations, poor performance, licensing or insurance failures, or customer complaints may result in restrictions or removal from the Platform.

6. Customer Terms

Customers are responsible for providing accurate service requirements, property access information, and safety details. Customers must maintain a safe and accessible service location and are responsible for securing valuables and pets. A booking is confirmed when the Platform confirms it and the payment method is authorized.

Customers may leave reviews based only on genuine service experiences. Reviews must be honest, accurate, and not defamatory. We may remove reviews that are false, misleading, abusive, retaliatory, discriminatory, or otherwise violate these Terms.

7. Fees, Payments, Cancellations, and Payouts

We may charge Providers a commission fee on completed transactions. Current fees are displayed in the applicable provider terms or agreement and may be updated with 30 days' notice. Payments are processed by third-party payment processors; you authorize the applicable charges and acknowledge that payment processor errors or delays may occur.

Cancellation terms are set by Providers and must be reviewed before booking. Refund eligibility is determined by the applicable cancellation policy and Platform dispute procedures; we do not guarantee refunds. Provider payouts are generally processed within 7–14 business days after service completion, subject to payment verification, chargebacks, disputes, and compliance checks. All users are responsible for applicable taxes.

8. Disputes and Reviews

Customers and Providers should first try to resolve a dispute directly through Platform messaging. If that does not resolve the issue, either party may request Platform review. We may review contract records, messages, payments, listings, photos, applications, reviews, and other relevant information and may provide mediation, a refund, or another remedy at our discretion. We do not guarantee a particular outcome.

9. Intellectual Property and User Content

All Platform content, software, designs, logos, trademarks, and intellectual property are owned by or licensed to EYKIRA INC. You may not copy, modify, distribute, or create derivative works without our written consent.

You retain ownership of content you submit. By submitting content, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to host, store, display, process, moderate, distribute, and use it to operate, improve, protect, and promote the Platform. Feedback you provide may be used without compensation or attribution.

10. Safety and Enforcement

We may investigate activity, restrict features, hide or remove content, suspend or terminate accounts, pause payouts, preserve records, or contact affected parties when reasonably needed for safety, fraud prevention, legal compliance, platform integrity, payment risk, or enforcement of these Terms.

11. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that any user, service, job, outcome, timeline, or earnings will meet your expectations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EYKIRA INC. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR USER CONDUCT. Our total liability for a claim will not exceed the amount you paid to EYKIRA INC. in the 12 months before the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless EYKIRA INC. and its directors, officers, employees, and agents from claims, damages, losses, liabilities, and expenses, including reasonable legal fees, arising from your use of the Platform, violation of these Terms, services you provide or receive, or infringement of a third party's rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Before filing a formal claim, you agree to contact us at legal@eykira.com to attempt informal resolution.

Except where prohibited by law, disputes arising from these Terms will be resolved by binding arbitration under the Arbitration Act, 1991 (Ontario), in English in Toronto, Ontario. You agree to resolve disputes individually and waive participation in class, collective, or representative actions. Either party may bring an individual claim in the Small Claims Court of Ontario where it has jurisdiction.

14. Termination

You may terminate your account using available account features or by contacting us. We may suspend or terminate access as described in these Terms. On termination, your right to use the Platform ends immediately; provisions that should survive, including intellectual property, indemnification, limitation of liability, and dispute resolution, will survive.

15. Changes and General Provisions

We may modify these Terms by posting an updated version and, for material changes, notifying registered users by email or through the Platform. Continued use after the effective date means you accept the updated Terms.

These Terms are the entire agreement regarding the Platform. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them without restriction.

Questions about these Terms may be sent to legal@eykira.com or mailed to [Registered Office Address], Ontario, Canada.